Frequently Asked Questions
Everything you need to know about our premium outdoor gear.
How do I determine the right size for my dog?
To find the perfect fit, measure your dog's girth around the widest part of their rib cage. Each product page includes a specific size guide to help you choose between our ranges.
What is your return policy?
We offer a 30-day return window for items in new condition with original tags attached. Please note that items showing signs of wear or hair cannot be accepted for hygiene reasons.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your gear leaves our warehouse.
Is your gear covered by a warranty?
Yes, we stand behind our products. We offer a limited lifetime warranty against defects in materials and craftsmanship. This does not cover normal wear and tear or damage from chewing.
How should I clean and maintain my Ruffwear products?
Most of our gear can be hand washed with mild detergent and air dried. For specific items like technical apparel, please check the care label for machine washing instructions.
Do you ship internationally?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.